Refund Policy

At Kite, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines our approach to refunds and billing disputes.

1. General Refund Policy

We offer refunds under specific circumstances to ensure customer satisfaction while maintaining fair business practices. All refund requests are evaluated on a case-by-case basis.

2. Subscription Refunds

For subscription-based services:

• First 7 Days: Full refund available if you're not satisfied with the service
• After 7 Days: Prorated refunds may be considered for technical issues or service failures
• Cancellation: You can cancel anytime, and your service will continue until the end of your billing period
• No Partial Refunds: We do not provide refunds for partial months of unused service

3. Refund Eligibility

You may be eligible for a refund if:

• You experience technical issues that prevent you from using the service
• The service does not function as described in our documentation
• You request a refund within 7 days of your initial subscription
• There was an unauthorized charge to your account
• You were charged incorrectly due to a billing error

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after the 7-day period
• Failure to use the service during your subscription period
• Violation of our Terms of Service resulting in account termination
• Requests made more than 30 days after the billing date
• Services that have been fully delivered and used

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email
2. Provide your account information and reason for the refund request
3. Include any relevant documentation or screenshots
4. Allow 3-5 business days for our team to review your request

6. Refund Processing

Once approved, refunds will be processed as follows:

• Credit Card: 5-10 business days to appear on your statement
• PayPal: 1-3 business days
• Bank Transfer: 3-7 business days depending on your bank

Refunds will be issued to the original payment method used for the purchase.

7. Billing Disputes

If you notice an incorrect charge or have questions about your billing:

• Contact us immediately to resolve the issue
• Provide details about the disputed charge
• We will investigate and respond within 48 hours
• If the dispute is valid, we will issue a correction or refund

8. Contact Information

For refund requests or billing inquiries, please contact us: