Cancellation Policy

At Kite, we understand that your needs may change. This Cancellation Policy outlines how you can cancel your subscription and what happens when you do.

1. How to Cancel Your Subscription

You can cancel your Kite subscription at any time through several methods:

• Account Dashboard: Log in to your account and go to the subscription settings
• Email Request: Send a cancellation request to [email protected]
• Customer Portal: Use the Stripe customer portal link in your account

2. When Cancellation Takes Effect

Your cancellation will be processed as follows:

• Immediate Processing: Your cancellation request is processed immediately
• Service Continuation: You retain access to all features until the end of your current billing period
• No Automatic Renewal: Your subscription will not renew for the next billing cycle
• Final Access Date: Service access ends at 11:59 PM on your subscription end date

3. What Happens After Cancellation

Once your subscription ends:

• Feature Access: You lose access to all premium features
• Data Retention: Your account data is retained for 90 days in case you want to reactivate
• Gmail Integration: The connection to your Gmail account is maintained but inactive
• Email Notifications: You'll receive a confirmation email about your cancellation

4. Reactivating Your Account

You can reactivate your account within 90 days of cancellation:

• Easy Reactivation: Simply log in and choose a new subscription plan
• Data Restoration: All your previous settings and preferences will be restored
• No Setup Required: Your Gmail integration will be reactivated automatically
• Billing Restart: Your new billing cycle begins immediately upon reactivation

5. Partial Month Billing

Important information about billing after cancellation:

• No Prorated Refunds: We do not provide refunds for partial months of unused service
• Full Period Access: You maintain full access until your billing period ends
• Fair Usage: This policy ensures you receive the full value of your payment

6. Data Deletion

After the 90-day retention period:

• Automatic Deletion: All account data is permanently deleted from our servers
• Gmail Permissions: We revoke all permissions to access your Gmail account
• Irreversible Process: Once deleted, data cannot be recovered
• Privacy Protection: This ensures your privacy and data security

7. Immediate Account Deletion

If you want your data deleted immediately upon cancellation:

• Request Required: Contact support to request immediate data deletion
• Confirmation Process: We'll confirm your identity before proceeding
• No Recovery: Immediate deletion cannot be undone
• Processing Time: Deletion is completed within 48 hours of your request

8. Involuntary Cancellation

We may cancel your subscription in certain circumstances:

• Payment Failure: If payment cannot be processed after multiple attempts
• Terms Violation: If you violate our Terms of Service
• Fraudulent Activity: If we detect fraudulent use of our service
• Notice Period: We'll provide advance notice when possible

9. Cancellation Confirmation

After canceling your subscription, you will receive:

• Email Confirmation: Immediate confirmation of your cancellation
• Final Invoice: Your final billing statement
• Access Timeline: Clear information about when your access ends
• Reactivation Instructions: Information on how to reactivate if needed

10. Contact Information

For cancellation assistance or questions: